have a few questions?

Frequently Asked Questions

What areas of Sydney / NSW do you service?

We are able to service all of Sydney city and metropolitan areas that generally embraces:

the north-west, south-west, central-west, and far western sub-regions and includes the local government areas of: Blacktown, Canterbury-Bankstown, Camden, Campbelltown, Cumberland, Fairfield, Hills Shire, Liverpool, Parramatta, Penrith, Sydney City, Wollondilly. To ensure prompt service for new clients we have larger crews for office cleaning in the more densely populated commercial areas of; Sydney CBD, North Sydney, Chatswood, Baulkham Hills, Parramatta, Bankstown, Blacktown, Campbelltown, Ingleburn and Wetherill Park.

Do you service regional NSW?

No, we only service Sydney city and metropolitan areas.

Can you clean during business hours?

No, we only provide afterhours service. Cleaning during your office hours is inconvenient for your staff and also interferes and prolongs our processes. Keys and/or afterhours access to the building are arranged, with formal conditions, as part of the service agreement.

Do you clean homes or residences?

No, our cleaning services are for professional spaces only.

What about supermarkets, shopping centres, hotels, or builders?

These types of buildings require specialist cleaning services and sometimes multiple companies. We can offer some assistance in these properties, but this is not where we specialize. Contact us for more details.

Will you clean every fortnight or month?

Although we can work under these conditions, we prefer to complete weekly cleaning services. This is more affordable for you since we are able to maintain standards and not need to deep clean at every service.

Are your cleaning products eco friendly?

Yes, everything we use to clean your space is PEFC certified and Australian made. This ensures that our products leave behind minimal residue or scent, making our cleaning both environmentally friendly and healthier for any employees with allergies.

Ready to learn more about our services? Contact us today for a free quote.

How is BCS different to other commercial cleaners?

We are a rare company that has not diversified, we do not attempt be all things to all people and then reduce efficiency by trying to do too much, we do one thing – fabulous office cleaning – we price it right and we do it well.

Can you clean our multiple offices in different locations?

Yes we certainly can. Each location is separately quoted and a cleaning specification provided as part of the process.

How many meetings does it normally take to quote exactly?

Because our quoting procedure is so thorough and automatically includes a customised cleaning specification we usually need just one meeting. Our written quotes are detailed and self explanatory and we don’t need to take up more of your valuable time unless you request it.

Can you give an estimation over the phone before we get too serious?

We don’t give estimates or quotes with premises unseen as every client and office have their own requirements and our quotes are based on specified cleaning tasks and procedure, not just square metres. Our prices are based on the average going rates of the commercial cleaning industry and our quoting is fair and realistic and adequate to ensure quality and problem free cleaning on both the short and long term.

What is your procedure if I have problems with the cleaners?

For small matters, a little mistake or omission you would leave a message in the Cleaners Book that we provide. The cleaners check this every visit and carry out the correction. In the less common event of a bigger problem or ongoing issues you would contact our Operations Manager who is available directly by email or telephone and will take the appropriate steps to rectify promptly.

What is your average wait time to contact your operations manager?

There is usually no wait time at all. The Operations Manager is readily available by email or telephone and if not instantly, works on a very fast response time, normally same day.